How Will Companies Assure the Conformity of Artificial Intelligence of Things Devices with Their Sales Contract and Consumers’ Reasonable Expectations Under the New EU Sales of Goods Directive?

How Will Companies Assure the Conformity of Artificial Intelligence of Things Devices with Their Sales Contract and Consumers’ Reasonable Expectations Under the New EU Sales of Goods Directive?

December 22, 2022, The Journal of Robotics, Artificial Intelligence & Law

This article discusses the challenges that companies may face under the new EU Sales of Goods Directive (Directive 2019/771) when selling connected devices with an artificial intelligence component—also called “Artificial Intelligence of Things” (AIoT)—to consumers. For example, they will have to demonstrate the devices’ conformity with their sales contract and consumers’ reasonable expectations. It also discusses how companies can address these challenges by appropriately informing consumers about the AIoT device’s functionalities and dynamic nature.